Shipping Policy
At our Fish Store, we understand the importance of safe and efficient shipping when it comes to delivering live aquatic animals to our customers. We have implemented a comprehensive shipping policy to ensure the well-being of the fish and to provide our customers with a seamless shopping experience.
1. Packaging:
We take great care in packaging our fish to minimize stress and ensure their safety during transit. Each fish is carefully placed in a sturdy, insulated container that is specifically designed for shipping live animals. The container is filled with oxygen and sealed to maintain optimal conditions for the fish.
2. Shipping Methods:
We offer various shipping methods to accommodate the needs of our customers. These include:
- Overnight Shipping: We use reputable courier services to deliver the fish to your doorstep within 24 hours.
- Express Shipping: For customers who prefer faster delivery, we offer express shipping options that ensure the fish arrive within a shorter timeframe.
- Local Pickup: If you prefer, you can also choose to pick up your fish directly from our store.
3. Shipping Costs:
Shipping costs are calculated based on the weight and destination of the package. We strive to offer competitive shipping rates to our customers, and the exact cost will be displayed during the checkout process.
4. Shipping Schedule:
To ensure the well-being of the fish, we have specific shipping days. This allows us to carefully plan and coordinate the shipping process to minimize transit time. The available shipping days will be displayed during the checkout process, and you can choose the most convenient option for you.
5. Tracking and Updates:
Once your order has been shipped, we will provide you with a tracking number. This allows you to monitor the progress of your package and receive real-time updates on its whereabouts. You can easily track your shipment through our website or by contacting our customer support team.
6. International Shipping:
We currently offer shipping within the United States. Unfortunately, we do not ship internationally at this time.
7. Returns and Refunds:
Due to the nature of live fish, we do not accept returns or offer refunds. However, if you encounter any issues with your order, please contact our customer support team, and we will do our best to assist you and we do make exceptions.
At our Fish Store, we prioritize the well-being of our fish and the satisfaction of our customers. Our shipping policy reflects our commitment to delivering healthy fish in a timely and secure manner. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us.